In the app
Open the CLAY app, go to Settings, then Delete account, and confirm. Your account closes straight away and you are signed out on every device.
Without the app
Sign in on this website and choose Delete account under Account security. If you can't sign in, email support@claywellnessclub.com from the email address on your account, or message us on WhatsApp from the phone number on your account, with the subject "Delete my account". Before deleting anything, we send a one-time code to the phone number or email on your account, and you read it back to us. Once confirmed, we delete it within 30 days.
What is deleted
Your name, email, phone number, social handles, address and emergency contact, your date of birth, your health screening (PARQ) answers, your saved cards, your newsletter subscription, and the details of the devices you signed in on.
What we keep
Without your name attached, we keep the records the law requires us to hold (bookings, payments and wallet history) for at least 5 years. We also keep your gender, without your name. Our Privacy Policy explains this in full.
Any unused package sessions or wallet credit are lost when you delete your account, and cannot be refunded as cash.