1. Who we are
CLAY is the trading name of On Trend Marketing Sports (اون ترند للتسويق واداره المراكز الرياضيه), commercial registration 261091, New Cargo Village, Cairo International Airport, Building CT2, Cairo, Egypt ("CLAY", "we", "us"). We run a Pilates and movement studio in Cairo, and the website and apps used to book and manage classes. These terms apply to anyone with a CLAY account.
2. Your account
We sign you in with a one-time code sent over WhatsApp or by email, rather than a password. Keep your phone and email secure: anyone with access to them can access your account.
One account per person. The details you give us (name, phone, email, gender and date of birth) must be accurate, because your instructors and front desk rely on them at check-in.
Before your first booking you complete a short health screening (PARQ). We ask it again after a year, or sooner if your answers flag something we should check with you.
3. Booking and paying
You can book a class as a single drop-in, with a class from a package you have bought, or with wallet credit.
- Card payments are processed by Paymob. We never see or store your full card number.
- InstaPay is a bank transfer. Your booking is held as pending until our team confirms the transfer has arrived.
- At the studio, the front desk can also take cash or card.
If you tick "save this card" when paying, Paymob keeps your card and we keep a reference to it, so you can pay faster next time. We only charge a saved card when you choose it at checkout. You can remove it at any time in the app under Payment methods.
Automatic discounts, such as the Katameya Heights resident discount, may be combined with one promo code. Two promo codes can never be used on the same booking.
A confirmed spot is yours until class time. If a class is full, you can join the waitlist and we will tell you if a spot opens.
4. Cancelling, rescheduling and no-shows
Our Cancellation & Refund Policy covers this in full. In short: cancel or reschedule at least 24 hours before class to keep your session, and check in within 15 minutes of the start or the class is marked a no-show.
5. In the studio
Our Studio Etiquette page explains what to bring, when to arrive and how we ask everyone to treat the space and each other. We can refuse entry, or close an account, for conduct that puts other members, instructors or our equipment at risk.
6. Health, safety and physical activity
Pilates and movement classes carry some physical risk, as any exercise does. Your PARQ answers and what you tell your instructor help us adapt a class to you, but they are not medical advice. Tell your instructor about any injury, pregnancy or condition before class, and stop and tell them if something hurts.
You take part at your own risk, and only once a qualified professional has confirmed it is safe for you. To the extent Egyptian law allows, CLAY is not liable for injury arising from taking part, except where caused by our negligence.
7. Referrals and milestones
When you refer a friend, you each receive a promo code once they join. The discount and how long the code lasts are shown in the app when you share your link. Milestone rewards unlock membership tier benefits.
Rewards have no cash value and cannot be transferred or used outside CLAY. We can withhold or reverse a reward we reasonably believe was earned by abusing the program, for example by referring yourself.
8. Your data
Our Privacy Policy explains how we collect, use and protect your information.
9. Changes to these terms
We may update these terms as the studio or the apps change. We will post the new version here with a new date, and tell you in the app, by WhatsApp or by email if a change is significant.
10. Governing law
These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction.
11. Contact
Questions about these terms: use the Help screen in the app, or email support@claywellnessclub.com.